A flame-broiled retraction
Just over a year ago, I levelled a heavy accusation at Burger King.
In a post titled "My Beef With Burger King", I alleged that the flame-broiled Whoppers at the airport outlet were not flame-broiled:
My other beef has to do with how I observed Whoppers being cooked at the Halifax International Airport (now Robert L. Stanfield Halifax International Airport).
Much to my surprise, it appeared staff were *frying* the burgers. Whoppers are supposed to be flame-broiled. Cooked with fire. Special machines. That's the whole BK gimmick -- flame-broiled Whoppers.
So I called Burger King Customer Support to inquire. They promised to call me back after investigation. It's been a month and a half, but no one has returned my call. So, I'm posting the audio of the inquiry. Here's a 3.2 MB MP3: bk-airport.mp3.
Well, we passed through the airport again on our way to Cuba.
I asked the chap behind the counter whether their Whoppers were flame-broiled. That just confused him. One of his coworkers said they go over fire. I took a closer look and, whaddya know, they do have a Whopper flame-broiler back there. Yes, they do. One of those belt-driven dealies that takes the patties on a conveyor from cold to hot and dripping with greasy grill marks. The airport Whoppers appear to be the real deal.
So, apologies to Burger King if I raised an unnecessary stink. You still should've called me back about it. We could've sorted this out a year ago!
posted by BigAssSuperstar at 11:55 PM | Permanent Link 
The 2000 debut album 
5 Comments:
perhaps your stink resulted in them installing said fire-machine?
I thought you described a fryer-dealy like at McDonalds, when you wrote the original post.
By
Jason, at Fri May 02, 11:37:00 AM ADT
I thought so, too. I could've sworn I saw a flat griddle surface with burgers frying on it. Maybe I did. Maybe some of the burgers *are* fried. But this time, they gestured toward a contraption that I recognized as the patented Burger King meat-flamer.
By
BigAssSuperstar, at Fri May 02, 12:29:00 PM ADT
meat flamer, eh?
somewhere in there, there's a very innappropiate joke. :P
By
Jason, at Fri May 02, 11:49:00 PM ADT
I had a beef with BK in Halifax too, because of their horribly slow service. It was at their location on Joseph Howe which no longer exists - presumably because of their shitty personnel.
I remember they had a sign at the counter that said something like "customers should ensure they order properly because we will not make you a new burger if it has the wrong toppings." Fail.
By
The Urban Backpacker, at Sat May 03, 09:17:00 PM ADT
Hey, Rasheed! Thanks for coming by ... still loving the Million & One Questions podcast!
Yeah, that's a pretty lame policy for a BK. I'd be tempted to go in wearing a t-shirt saying "staff should ensure they take my order propertly because I will not pay if my burger has the wrong toppings." Epic win!
By
BigAssSuperstar, at Sat May 03, 11:21:00 PM ADT
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