Friday, April 4, 2008

Kudos to Philips on the Bodygroom

My much-blogged-about Philips Bodygroom broke.

The on/off button became permanently indented and wouldn't turn on/off. Bah!

A quick internet search told me that I wasn't the only one with this problem. I called Philips and found that my unit (the Bodygroom) was still under the two-year warranty. They emailed me a UPS shipping slip and I had it out in the courier within a day or so.

I don't know how long it took, 'cuz UPS dropped it off at the rental office downstairs and nobody ever called, but they sent me back a brand new one. Yup, a brand new retail boxed Bodygroom. And it could be my imagination, but this one seems even sharper than the last one.

I have not noticed any change to the button mechanism, so there's a chance this one could fail like the last one ... and I don't know if this machine earns me a fresh two-year warranty ... but I think it's great that they'd take care of me like this.

This is probably the best warranty-related customer service I can ever remember receiving from any company having to do with anything. Ever.

Thanks, Philips!

1 comment:

  1. hurray for hairless kiwis!

    good to know I'm less likely to get jerked around if mine cacks out.

    ReplyDelete